Diploma in Business and Commercial Banking & Conduct (DipBB&C®)

Diploma in Business and Commercial Banking & Conduct (DipBB&C®)

The next step of progression for professionals who have completed our leading CertBB&C® qualification. DipBB&C will enable you to develop an enhanced set of skills in business lending, credit analysis and risk management.

Two women in a classroom

About the qualification

This benchmark qualification in the business lending sector has been developed for staff in Relationship Management roles within business and commercial banking. DipBB&C provides a deeper appreciation of the evaluation tools used for identifying borrowing requirements and the process of recommending sources of appropriate finance options to customers.  In addition, your studies will cover the key skills and practices of being a successful relationship or lending manager, covering key relationship building and negotiation models.

A pre-released Case Study is provided 6 weeks prior to the exam, which reflects a typical customer lending scenario to enable professionals to relate this to their own working practices.

The Diploma in Business and Commercial Banking & Conduct is a Level 4 qualification registered with Ofqual in the Regulated Qualifications Framework (RQF). 

Key information

  • CertBB&C completers are entitled to a reduced fee and only need to complete one further unit
  • Registration for Unit 1 & 2 is open year-round, and Unit 3 has specific start dates – see ‘Studying’ section
  • Comprehensive study materials are provided
  • Combination of multiple-choice exam and coursework assessment
  • Upon completion, you are able to use the 'DipBB&C' designation after your name

Read our selection of Insights articles on Banking and Finance covering various topics relevant to the industry.

Units

DipBB&C consists of three mandatory units, with the two first units taken from CertBB&C. If you have already completed the Certificate, you are entitled to a reduced fee and only need to study and pass the final unit to achieve the Diploma.

Unit 1 - Principles of Business Banking (POBB)

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  • The business banking environment and main types of products and solutions available
  • Principles of risk management and lending
  • Financial and non-financial analyses and their use in bank lending decisions
  • Warning signs and actions in response to bad customer debt
  • Business development activity and relationship management of customers
  • The complaints handling process

Unit 2 - Providing Solutions to Business Banking Customers (PSBB)

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  • Using sources of information to inform decision making
  • Evaluation of customer needs and identifying appropriate solutions
  • Assessment of the level of security and the affordability and suitability of proposed solutions
  • Applying conduct of business rules to solutions

Unit 3 - Advanced Business and Commercial Banking & Conduct (ABBC)

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  • Application of advanced credit and lending analysis models
  • The role of relationship managers as risk managers to promote responsible lending
  • Principles and processes of responsible and sustainable lending
  • Factors involved in lending decisions Impacts of the key regulatory and legislative influences

CPQ Blue Testimonial

DipBB&C provides you with the ability to ask your customers more challenging questions about their business and the market they are trading in, in order to encourage them to think on a broader scale and acknowledge changes and their implications.

David Buckee -Business Specialist

Studying

Study Timetable

You have twelve months to complete the first two units and it is not a pre-requisite to have completed these before commencing study of Unit 3. When selecting your preferred study session using the timetable above, please be aware that fees are payable if you wish to change your exam date for Unit 3 – ABBC after registration.

Online access to study texts is available immediately after registration has been completed and hard copies will also be provided. The study text contains review questions and activities to support your learning. A specimen paper for Unit 1 and 2 and an exemplar paper for Unit 3 are also provided to test your learning.

370 study hours are recommended.

Assessment

Unit 1 - POBB and Unit 2 - PSBB

Assessment for the first two units is through a single 2-hour objective exam, split into two sections:
    Unit 1   
    50 multiple-choice questions.
    Unit 2   
    3 case studies each with 10 linked multiple-choice questions.
The exam can be taken at over 150 Pearson VUE centres nationwide with the result provided on the day.

View information on examination booking and venues

Unit 3 - ABBC

3-hour written exam comprising of two components:
  • Section A= a pre-release company information document will be made available six weeks before the exam. The assessment will consist of up to five questions relating to the pre-released information and will be worth 70 marks in total.
  • Section B= up to five questions and will be worth 30 marks in total.

View information on ABBC venues
Tutoring-LIBF
Students-studying-LIBF

Frequently Asked Questions

The registration fee includes the study text, in both book and PDF format*, the first sitting of your examination and/or coursework and online access to the MyLIBF area of the website.

*The Certificate for Specialists in Demand Guarantees (CSDG®) study text is not currently available online.   

In line with our charitable objectives, we make means-tested bursaries available to students studying our qualifications.

You can find out more information about the bursaries we offer here.
If you would like to apply for a bursary, please email our Student and Customer Services team or call them on +44 (0)12 2781 8609. Please ensure that you have details of the qualification you intend to study when contacting us. 

If you find that the qualification you have registered for is not appropriate to your needs, you may cancel it. A full refund will only be given providing all learning materials are returned to us, fully intact and undamaged, within 14 calendar days of receipt. However, if you have already booked an examination, no refund will be given.

 

After 14 calendar days, all fees are non-refundable and non-transferable. If you have registered for a qualification where study materials are provided online only e.g. resit and CSDG students, a refund may only be requested within 14 days of The London Institute of Banking and Finance receiving payment.

This is dependent on the type of examination you are sitting.

Electronic examinations

These are controlled by Pearson VUE and you will need to contact them directly via using the details on the ‘important registration information’ link on the MyLIBF home page.

If you are unable to attend your examination, please contact Pearson VUE as soon as possible to cancel or reschedule your examination, allowing a minimum of one full clear business days notice prior to your examination. For example, the deadline to cancel or reschedule an electronic examination due to take place on a Tuesday would be the Friday before. 
 
AFA examinations

All electronic Advanced Financial Advice (AFA) examination and all paper based examinations are taken on a set date (as per the qualification timetable) and it is not possible to change the date and time. You may however, be able to change the venue or defer to a later sessions and should contact the Student and Customer Services team via email or by phone on +44 (0)12 2781 8609 to enquire.

If you are unable to provide the required notice due to significant mitigating circumstances such as sudden illness, please contact Students and Customer Services straight away as you may be eligible for Special Consideration. Supporting documentary evidence is required for a Special Consideration application. 

Making a complaint

A complaint should be made as soon as possible, but no later than ten working days from the date of the incident occurring. 

We deal with all complaints as promptly as possible and within clearly defined timescales. Where it is not possible to meet these service standards, students will be informed of the progress of their complaint. The stages for handling a complaint are as set out within our CPQ Complaints Policy.

Appealing a decision

Students also have the right to appeal to a decision that has been made in the course of the assessment of their programme of learning. An appeal may only be submitted in relation to final decisions. 

An appeal application must be submitted to us within 15 working days of the date of our letter advising the outcome of a decision. If the appeal application form is received after the deadline, we reserve the right to refuse the application. Please read our Appeals Policy, in particular Section B - 'making an appeal'.
 
Making a result enquiry

If you believe that there has been an error in the marking of your assessment, you may apply for an assessment result enquiry. This policy does not apply to the applicant who believes that their performance during an assessment may have been adversely affected by external factors, for example, noise, illness or unforeseen circumstances. These cases are dealt with under our Special Consideration Policy.

Please read our Assessment Result Enquiry Policy fully as this sets out the key stages for applying. An application form is included within the policy and must be sent to us within 10 working days of the assessment outcome being communicated to you. 
 

For any of the above, we recommend that you first contact the Student Support Services team by telephone on +44 (0)12 2782 9499 or email enquiries@libf.ac.uk to discuss the nature of your concern and for us to offer guidance regarding the process.

... Recognition of Prior Learning (RPL)?

You can apply by completing the RPL application form and sending the form and certified copies of your qualification certificate or transcript to the email or postal address on the form.

We aim to consider and respond with an outcome to your application within 10 working days. In the event that an enquiry proves complex, we may need longer than initially anticipated to investigate it. In such cases, we will make sure that you are kept informed of progress.

You can find the RPL policy here.

special consideration?

You can find our CPQ Special Consideration Policy here. You will need to complete an application form and submit this with your documentary supporting evidence. Given the individual nature of special consideration claims, we would recommend that you also contact the Student Support Services team by telephone on +44 (0)12 2782 9499 or email enquiries@libf.ac.uk for an informal discussion before you submit your application.

For your claim to be considered, you must have initially notified us of your circumstances on or before the submission deadline for coursework or within five days of the examination date. Any applications made outside of this timescale must include an explanation as to why the delay has occurred.

We aim to consider and respond with an outcome within 5 – 10 working days of receipt of your application. This timescale may be longer In the event of your application being referred to the Concessionary Board.

… reasonable adjustment?

Given the individual nature of reasonable adjustments, we would recommend that you contact the Student Support Services team by telephone on +44 (0)12 2782 9499 or email enquiries@libf.ac.uk for an informal discussion before you submit a request. This will allow us to fully understand the nature of your request and advise you on the type of supporting evidence required.

You can find our CPQ Reasonable Adjustments Policy here. An application form is included within Section A, and must be sent to us at least six weeks prior to the date when the adjustment will need to be in place. 

Contact

For registration and other enquiries please contact Student and Customer Services on +44 (0)12 2781 8609.

FAQs
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